TERMS & CONDITIONS

TERMS AND CONDITIONS

1 – Properties:
Greenbank House is available for bookings from Friday – Friday for 7 nights.
Maiden Moor Cottage is available for bookings from Saturday – Saturday for 7 nights.
The above is excluding Christmas and New Year.
We are open to 3 night stays which are Friday – Monday and will be dependable around the bookings we have at the time.

2 – Deposits:
The deposit is payable within 3 days of the initial booking and your booking will only be secured once the deposit is received. The total balance will be payable at least 8 weeks before your chosen date of arrival. An additional £200 refundable damage and cleaning deposit is also payable. (See clause 5 on cleaning).

3 – Payments:
Payments may be made by cheque or bank transfer (BACS). Cheques or bank transfers drawn on a non UK bank will accumulate an additional £10 fee to cover additional bank charges.

4 – Cancellations or Changes:
Once you have booked the chosen property, you have entered a legally binding contract. If the guest cancels for whatever reason (including medical and weather related) the money is non-refundable. A holiday protection plan should be taken out to cover forced cancellations. We recommend you take out insurance, to cover for forced cancellations, such as a holiday policy to cover any event prior to your stay.

5 – Cleaning:
The guests are responsible for leaving the accommodation in good order and in a clean condition as found, otherwise the cleaning and damage deposit will be deducted. Please note the Convention for UK Holiday cottages is that guests are expected to leave the property in a similar state as found, (reasonable cleaning excepted) please abide by this convention so we can continue to provide good value for guests.

6 – Arrivals and Departures:
The Properties are available for occupation from 4PM on the day of arrival and must be vacated by 10AM on the check-out day.

7 – Guest Responsibility:
The supervision of children, babies and any adults that require care remain the responsibility of the guests at all times. All Furniture should be left as found and not moved. Guests should not leave any items at the property, and if left the owner has the right to charge for the removal or return of the item.

8 – Nuisance:
Guests should not cause nuisance or annoyance (for example loud music) to occupants of nearby of nearby properties. No smoking and no pets allowed in the properties. No additional non paying guests are allowed in the properties.

9 – Cancellation by Owners:
In the unlikely event the properties become unavailable due to reasons beyond our control, we will refund the full balance. We shall not be under any further liability or obligations.

10 – How to book:
To check availability please call Janet on 07745654151 / 01768777215 or email janetchristina@outlook.com. For Bookings made within 8 weeks of the Holiday start date, the full cost is payable on booking. Any correspondence to J Weir Greenbank Country House Borrowdale Keswick CA125UY On acceptance of your booking and payment a receipt will be sent to you. Please note any outstanding balances must be paid within 8 weeks of the holiday start date, no reminders are sent relating to outstanding balances. Cancellation insurance is strongly recommended.

All bookings are subject to booking conditions